Terms and conditions

General Terms and Conditions SofaCycle VOF

1.1. These general terms and conditions apply to all sales and services offered by SofaCycle VOF.
1.2. By placing an order, signing a quote, or using a service, the customer accepts these general terms and conditions in full and without reservation.

2. Products and Services

2.1. SofaCycle purchases, cleans, and sells second-hand sofas, showroom models, and overstock sofas, and also offers professional cleaning services at customers' homes.
2.2. As these are second-hand, showroom, or overstock products, normal signs of use, aesthetic imperfections, and differences in color, texture, or comfort may be present. The customer explicitly acknowledges that the sofas offered are not new products.
2.3. Photos, videos, and descriptions on the website, social media, or other communication channels are as accurate as possible and purely indicative. Minor deviations in color, degree of wear, finish, or perceived comfort do not give the right to cancellation, price reduction, or termination of the agreement.

3. Prices and Payment

3.1. All prices are expressed in euros and include VAT, unless explicitly stated otherwise.
3.2. Payment must be made at the time of purchase or at the latest upon delivery, unless otherwise agreed upon in writing.
3.3. For cleaning services, payment must be made at the latest upon completion of the service, unless otherwise agreed upon in writing in advance.
3.4. In case of non-payment of an invoice within the stipulated term, SofaCycle reserves the right to charge a fixed administration fee of €50 and statutory interest, without prior notice of default.

4. Delivery and Delivery Costs

4.1. Delivery of purchased sofas takes place on the previously agreed date and to the agreed address.
4.2. SofaCycle applies a flat delivery fee of €95 for threshold delivery.
4.3. Standard delivery is exclusively to the main entrance of an apartment or to the front door of a house or dwelling, always on the ground floor.
4.4. If the customer requests an additional service, such as bringing in, moving, or assembling the sofa, an additional cost of €55 will be charged. In that case, an additional employee will be provided.
4.5. If the sofa does not fit, cannot be placed, or cannot be assembled due to structural limitations of the building (such as doors, stairs, hallways, or ceiling height), the customer remains fully liable for payment, and the agreement remains in full force.
4.6. Any damage to the building, house, or common areas during delivery or placement cannot be recovered from SofaCycle and is entirely at the customer's expense.
4.7. If the customer is not present at the agreed time, SofaCycle reserves the right to charge extra costs for a new delivery attempt.

5. Cancellation, Warranty, and Return Policy

5.1. Purchase of sofas – waiver of warranty
When purchasing a sofa, both in the showroom and through online channels, the customer explicitly acknowledges that:

• it is a second-hand, showroom, or overstock product;
• the sofa is purchased in its current condition;
• no commercial or other warranty is provided

and the customer expressly waives any form of warranty upon purchase.

5.2. Cancellation of a cleaning service

• Cancellation is possible free of charge up to 48 hours before the appointment, provided written notification.
• For cancellations less than 48 hours before the appointment, 50% of the agreed price will be charged.
• If the customer is not present at the agreed time without prior written notification, 100% of the price will be charged.

5.3. Return of purchased sofas
The customer accepts the purchased item as seen in the showroom or as presented via photos, videos, or other communication channels. The customer confirms having received sufficient and correct information about the nature, condition, and characteristics of the product before purchase. Given the second-hand nature, no right of return, exchange, or withdrawal applies.

6. Advance Payment and Payment Conditions

6.1. When purchasing a sofa, an advance payment of €250 is always requested, unless otherwise agreed upon in writing.
6.2. The advance payment must be paid immediately after confirmation of the order. In case of non-payment, SofaCycle reserves the right to unilaterally cancel the order.
6.3. In case of cancellation by the customer, the advance payment will not be refunded and serves as compensation for administration, reservation, and lost sales opportunities.
6.4. In case of cancellation by SofaCycle, the advance payment will be fully refunded.

7. Transfer of Ownership and Risk

7.1. Purchased sofas remain the property of SofaCycle VOF until the full purchase amount has been paid.
7.2. The risk of loss or damage passes to the customer upon delivery.
7.3. From the moment the sofa is delivered by SofaCycle or picked up by the customer, the item becomes the full and definitive property of the customer, in the condition it is in at that moment. The customer explicitly acknowledges having received or picked up the sofa, having checked its condition, and accepting the item as is, without any reservation. From that moment, no further dispute can be accepted regarding the condition, wear, aesthetic characteristics, or conformity of the sofa.

8. Warranty and Liability

8.1. For second-hand sofas, no commercial warranty applies. SofaCycle's liability is limited to what is mandatorily prescribed by law.
8.2. SofaCycle is not liable for damage caused by normal use, wear and tear, aesthetic imperfections, subjective comfort experience, incorrect use, or insufficient maintenance.
8.3. If damage occurs during transport carried out by SofaCycle, an appropriate solution will be sought in consultation with the customer, without further liability.

9. Complaints Procedure

9.1. Complaints about deliveries or services must be reported in writing within 48 hours after receipt of the product or performance of the service.
9.2. SofaCycle commits to proposing a response or solution within 7 working days.

10. Force Majeure

10.1. In case of force majeure, including but not limited to extreme weather conditions, illness, technical defects, traffic problems, or other unforeseen circumstances, SofaCycle reserves the right to reschedule deliveries or appointments.
10.2. Force majeure does not give the right to compensation or free cancellation by the customer.

11. Disputes and Applicable Law

11.1. Belgian law applies to all agreements.
11.2. In case of disputes that cannot be resolved amicably, the competent courts of Oudenaarde shall have jurisdiction, without prejudice to mandatory provisions of consumer law.

SofaCycle VOF — Enterprise number BE1018.188.016 — Zonnestraat 223-229, 9600 Ronse — info@sofacycle.be — +32 473 23 77 29